We have a plumber around the corner to make sure we fix your problems fast.
All our work comes with a lifetime guarantee on workmanship.
Transparent pricing to ensure there are no hidden charges.
Being members of the Master Plumbers Association we are the plumbers you can Trust.
At Priority Plus Plumbing, we are doing everything in our control to carry out our professional services in a manner that complies with current health and safety obligations and addresses all of the current enforcements.
Please advise that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.
We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional services. Therefore, we strive to adapt our delivery and approach using the methods that follow.
At Priority Plus Plumbing, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised.
Here is how we plan on doing so:
Bookings will be taken over the telephone at 02 9544 6455 or via the form on this page of our website – https://www.priorityplusplumbing.com.au/
No face to face bookings will be permitted.
Please note, on every booking and ever site visit you will be asked the following questions:
EFT will be excepted and well we can accommodate EFTPOS payments over the phone simply call our office on 94556455.
All commercial clients are on account as per usual.
If a quotation is required before the work commences, our technician will communicate with the office using email and where necessary, video recording(s) for the clients benefit concerning the proposed works.
The office will communicate directly with our client via telephone, or video conference in order to seek approval.
All proposals will be sent via an email using technology that requires a digital signature.
On completion of your works, the office will contact you to take payment over the phone via credit card.
Progress payment requests will be sent via email accompanied by detailed work breakdown analysis in accordance with schedules and project timelines.
The email will be followed by either a phone call or video conference to explain any queries or anything that requires any further justification.
All payment receipts will be sent via email. They will also be available upon request at any time.
The nature of our business involves our technicians attending to your location(s) for installation and repair related work on our Plumbing services.
With that in mind, we have implemented policy and trained our team diligently on the best way to carry out these transactions.
All SWMS will be modified and created to incorporate COVID-19 best practice. These documents can also include any requirements at your end.
If your project requires compliance certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you on request.
We appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy to not put anyone at potential risk. Here are the measures that we are taking:
Any of our staff that has been abroad within the last 30 days will not be attending any client premises.
Education and training
Here are some general guidelines that our team has been trained to exercise, both on-site and with their work and social circles.
Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our office will communicate the situation to you directly for your attention.
We ask that you offer the same level of respect and understanding in these uncertain times that we commit to offering you. The safety of our team is of the utmost importance, so when we ask that you please adhere to the following guidelines.
As mentioned above, on every booking and every site visit, you will be asked the following questions:
Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to deliver our professional services as safely as possible.
If you have any questions, queries or concerns, you can email us at firstname.lastname@example.org or contact us via phone 02 9544 6455.