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COVID-19 Policy

Priority Plus Plumbing

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At Priority Plus Plumbing, we are doing everything in our control to carry out our professional services in a manner that complies with current health and safety obligations and addresses all of the current enforcements.

Please advise that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

Reduce or remove face-to-face transactions

At Priority Plus Plumbing, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised.

Here is how we plan on doing so:


Bookings will be taken over the telephone at  02 9544 6455 or via the form on this page of our website –

No face to face bookings will be permitted.

Please note, on every booking and ever site visit you will be asked the following questions:

  1. Have you travelled abroad in the last 20 days?
  2. Have you any cold or flu symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?


Deposits – Zero face-to-face transaction

EFT will be excepted and well we can accommodate EFTPOS payments over the phone simply call our office on 94556455.

All commercial clients are on account as per usual.

Quotations/Proposals – Zero face-to-face transaction

If a quotation is required before the work commences, our technician will communicate with the office using email and where necessary, video recording(s) for the clients benefit concerning the proposed works.

The office will communicate directly with our client via telephone, or video conference in order to seek approval.

All proposals will be sent via an email using technology that requires a digital signature.

Project payments – Zero face-to-face transaction

On completion of your works, the office will contact you to take payment over the phone via credit card.

Progress payments – Zero face-to-face transaction

Progress payment requests will be sent via email accompanied by detailed work breakdown analysis in accordance with schedules and project timelines.

The email will be followed by either a phone call or video conference to explain any queries or anything that requires any further justification.

Payment receipts

All payment receipts will be sent via email. They will also be available upon request at any time.

Site visits

The nature of our business involves our technicians attending to your location(s) for installation and repair related work on our Plumbing services.

With that in mind, we have implemented policy and trained our team diligently on the best way to carry out these transactions.

Attending site and internal works

  • Where viable, our office team will liaise with our clients to get keys or access cards for their location(s).
  • If our technicians have to be given access to the site, they will call the nominated person from location, letting them know they have arrived.
  • Where possible, our technicians will remain outside, communicating with the client via phone call, therefore reducing face-to-face transactions.
  • Where our technician is required to enter the premises, they will follow the following precautions:
    • They will wear a facemask.
    • They will wear disposable gloves.
    • They will disinfectant and a clean down every surface they come in contact with for sewer surcharges.
    • They will close doors behind them, so it’s only them in any given space at any given time.
    • They will maintain a 1.5m distance from occupants at all times.
    • They will clean up and disinfect their work area thoroughly on completion.

For external works

  • Our technicians will attend to your site call from outside to gain external access (through gates, etc.)
  • Any necessary communications will take place via a phone call between either the client and the technician directly, or the client and our office directly.
  • Photographs and video will be taken and uploaded to the project file, which can be shared with you on request.
  • A complete service report and certification will be sent to you on completion via email for your records. It will also be attached to the project folder as a central depositary for your documentation. If needed.

Work Health & Safety

Safe Work Method Statements (SWMS)

All SWMS will be modified and created to incorporate COVID-19 best practice. These documents can also include any requirements at your end.

Compliance certification

If your project requires compliance certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you on request.

Our commitment to you

We appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy to not put anyone at potential risk. Here are the measures that we are taking:

Travel policy

Any of our staff that has been abroad within the last 30 days will not be attending any client premises.

Regular screening & health checks

  • Daily checks.
  • All of our staff, both office and field, are taking a digital survey in our office which assesses the following areas:
    • Report any signs of fevers.
    • Respiratory assessment
    • General health analysis
  • Social behaviour assessment (who they’ve been seeing)

Education and training

  • At our office, we conduct a documented meeting which outlines any announcements that need to be considered, as well as providing an opportunity for any of our team members to voice any concerns they may have.
  • We train our team on a different scenario that needs to be navigated as a potential health risk.

General compliance

Here are some general guidelines that our team has been trained to exercise, both on-site and with their work and social circles.

  • No handshaking
  • No hugging of physical contact
  • If you don’t feel 100%, don’t come to work
  • Carry company hand sanitizer at all times
  • Carry company disinfectant spray and wipes in their toolbox
  • No sharing tools unless it has been properly disinfected
  • Carry company facemasks at all times
  • ZERO smoking policy remains
  • ZERO drugs and alcohol policy remain
  • Reduce surface contact where possible with hard surfaces like benchtops, etc
  • Enforce social distancing by maintaining at least 1.5m between others

Your commitment to us

Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our office will communicate the situation to you directly for your attention.

We ask that you offer the same level of respect and understanding in these uncertain times that we commit to offering you. The safety of our team is of the utmost importance, so when we ask that you please adhere to the following guidelines.

As mentioned above, on every booking and every site visit, you will be asked the following questions:

  1. Have you travelled abroad in the last 20 days?
  2. Have you any cold or flu symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to deliver our professional services as safely as possible.

If you have any questions, queries or concerns, you can email us at or contact us via phone 02 9544 6455. 

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